Shipping policy

Shipping Policy

Dispatch Time

Orders are processed and dispatched on the same business day when placed before our cut-off time. Orders placed after the cut-off time or on weekends and bank holidays will be dispatched on the next business day.

Delivery Times

United Kingdom

  • Standard Delivery: 3-5 working days from dispatch
  • Delivery times are estimates and may vary during peak periods

European Union

  • Standard Delivery: 14 working days from dispatch
  • Customs clearance may cause additional delays

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

Order Processing

  • Orders are processed Monday to Friday (excluding bank holidays)
  • Same business day dispatch applies to orders placed before our cut-off time
  • You will receive an email confirmation when your order is dispatched

Delivery Address

Please ensure your delivery address is correct and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information provided at checkout.

Undelivered Packages

If a delivery attempt is unsuccessful:

  • The courier will leave a card with instructions for redelivery or collection
  • Packages not collected within the courier's holding period will be returned to us
  • You may be responsible for return shipping costs and redelivery fees

International Shipping

For EU deliveries:

  • Customs duties and taxes may apply and are the responsibility of the recipient
  • Delays may occur during customs clearance
  • Please check your country's import regulations

Damaged or Lost Shipments

If your order arrives damaged or goes missing in transit:

  • Contact us immediately with your order number
  • Provide photos of any damage
  • We will work with the courier to resolve the issue and arrange a replacement or refund

Peak Periods

During busy periods (such as holidays and sales events), dispatch and delivery times may be extended. We will notify you of any expected delays.

Questions?

If you have any questions about shipping or need to track your order, please contact our customer service team.